8X10, 16X20, 17X23, 34X46
Monday to Friday only, excluding weekends. They vary depending on the delivery option chosen:
Door Delivery: Delivery time starts from the day you place your order to the day one of our delivery associates makes a first attempt to deliver to you.
Delivery will be attempted 3 times over 5 days (7.00 am to 5.30pm ) after which the item will be cancelled.
Pick Up Station: Delivery time starts from the day you place your order to when you receive the first SMS to pick up your order from our pickup station. Please note: 9mobile subscribers may be unable to receive text messages. Ensure you pickup your item within 5 days, otherwise it will be cancelled.
7-Day Return: You have 7 days to make a return request after your order has
Easy and Free Return ZERO fees if you return an item.
You will receive 100% refund for your item plus shipping fees, if we delivered a damaged, defective, wrong item or if you simply changed your mind.
We are committed to offering our customers only 100% genuine and
Cancellation / Return / Exchange Policy
Initiate a Return
Return via contact form
or call us.
If you have
Drop-off your Item
or Schedule a Pick-up
Return at our pickup stations
or we can pickup from
you (door delivery orders only).
Return the item, place the item in its original packaging,
including any accessories, tags, labels
Always ensure your
Return Slip is signed by our
That is your proof of return.
Once we receive your
returned item, we will inspect it and process your refund via voucher or bank transfer depending on your selected option, and this cannot be changed after option has been registered by our Team.
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